Legal
Terms of Service
Effective April 14, 2026. Last updated April 14, 2026.
Template agreement
This document is a template agreement based on the Common Paper Standard Cloud Service Agreement, customized only for party and jurisdiction fields. It has not been reviewed by an attorney. An attorney-reviewed version is planned for publication after our first paid customer. If any term is unclear, please email jack@synoros.io before purchase.
1. Parties & acceptance
These Terms of Service (the “Agreement”) are between Synoros Software LLC, a company organized in United States(“Provider,” “we,” “us”), and the individual or entity identified on an order, signup form, or invoice (“Customer,” “you”). By placing an order, creating an account, or using the Services, you accept this Agreement.
2. Services
“Services” means the hosted software, hardware, plugins, and support products we offer under the Synoros and Synoros Foundry brands, including but not limited to Synoros Foundry Servers, Synoros Foundry Lite, Costa OS, Synoros Platform (hosted and self-hosted), Synoros Security, Synoros SEO, Sonical, and any associated web services at synoros.io. Specific deliverables, pricing, and term are described on the applicable order or product page.
3. Fees & payment
Fees are stated on the applicable order or product page and are billed in U.S. dollars. Recurring fees (if any) are billed in advance for each renewal period. Prices are subject to change with notice at renewal. Except where required by law, all fees are non-refundable once paid. For digital plans and subscriptions, no refunds are issued. For hardware, any refund policy is stated on the product order page at the time of purchase.
4. Term & termination
This Agreement starts when you accept it and continues until the end of the then-current subscription period or until you stop using the Services, whichever is longer. Either party may terminate for the other’s uncured material breach on 30 days’ written notice. We may suspend the Services immediately for non-payment, abuse, or security risk.
5. Acceptable use
You agree not to use the Services to violate law, infringe intellectual property, send spam, deliver malware, attack third-party systems without authorization, or interfere with the Services themselves. Security-testing features are for use only against systems you own or have explicit written permission to test.
6. Customer data
“Customer Data” means data you submit to the Services. You retain ownership of your Customer Data. You grant us a limited license to process it solely to provide the Services, to prevent abuse, and to comply with law. Our handling of personal data is described in our Privacy Policy.
For self-hosted deployments (Foundry Servers and Foundry Lite), Customer Data typically remains on your own hardware and does not transit to our infrastructure.
7. Intellectual property
We and our licensors own the Services and all related intellectual property, except for components released under open-source licenses (e.g., AGPL-3.0). Open-source components remain governed by their own licenses. You own what you create using the Services.
8. Warranties & disclaimers
EXCEPT AS EXPRESSLY STATED, THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. We do not warrant that the Services will be uninterrupted, error-free, or meet any specific compliance standard unless stated in writing.
9. Limitation of liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY WILL BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS OR REVENUE. EACH PARTY’S AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THIS AGREEMENT WILL NOT EXCEED THE FEES PAID OR PAYABLE TO PROVIDER IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM, OR $100, WHICHEVER IS GREATER.
10. Governing law
This Agreement is governed by the laws of the State of Delaware, USA, excluding its conflict-of-laws rules. Any disputes will be resolved in the state or federal courts located in the State of Delaware, USA.
11. Changes to these terms
We may update this Agreement from time to time. We will post the updated version with a new “Last updated” date and, for material changes, provide email notice to active customers. Your continued use of the Services after an update constitutes acceptance.
12. Contact
Questions about this Agreement: jack@synoros.io.
Attorney-reviewed terms coming post-first-revenue. See also our Privacy Policy.